Cloud computing is the delivery of information technology services over the internet at a dramatically lower cost and with dynamic scalability. The cloud concept incorporates software as a service (SaaS) as well as other recent technology trends satisfying the computing needs of users via the internet. Examples include Salesforce.com and Google Apps which provide common business applications online that are accessed from a web browser, while the software and data are stored on the servers. Salesforce.com is an easy-to-use Web-based CRM solution for sales, service, marketing, and call center operations that streamlines customer relationship management and boosts customer satisfaction. Google Apps is a collection of Google applications and utilities such as Web-based e-mail, instant messaging, calendar, word processing and spreadsheets. The informative video below shows how cloud computing works and how it can vastly improve the efficiency of your business while lowering technology costs.