What is an e-government? E stands for electronic. Simply to say, E-government is the adoption of any information communication technology1 by government (Hughes 2003, p. 182). Successful e-government offers the potential for services that are designed for citizens‟ need, and available when and how they want them; lower taxes, as increased efficiency cuts the cost of government; more transparent ways of doing business with different arms of government; a two-way street of collaboration; a new level of accountability for both elected and unelected officials; and more open and responsive politics (Economist 2000).
In 2000 the Economist announced that after e-commerce and e-business the next Internet revolution would be e-government. Most of nations‟ government around the world either developed and developing countries are taking part in this revolution. Recently, 1687 national government websites for the 198 nations were analyzed in the seventh Global E-Government Report 2 (West, D 2007), which means that almost all nations around the world have been making attempts to transform to electronic government. Here it can be mentioned that a number of successful practices of online public services e.g. In the United Kingdom www.direct.gov.uk offers public services in one place; a taxpayer is able to get a tax return online by visiting www.ato.gov.au in Australia; anyone who wants to join discussion with higher officials of Whitehouse in the United States can go to „Ask the white house section‟ of www.whitehouse.gov.
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